About logging in

I can't log in.

Please check the following.

[1] Input error

Please check for any mistakes in capital letters, lowercase letters, and half-width/full-width letters.

[2] When logging in with a Plus member ID

Please be sure to include the first alphabet "E".

>>Check your Plus member ID here

[3] When logging in with an email address

Your login ID is the email address you entered when you registered.

If you have multiple email addresses, try using one that you know well.

(icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.)

If you change your email address

If you have not made any changes on your My Page, please enter the email address you used to register.

It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.

[4] The password may be incorrect.

Click on "Forgot your password?" at the bottom of the login screen.

Please set a new password and try logging in.

[5] If you are returned to the top page

If cookies are disabled in your browser, the site will not function properly.

Make sure to enable Cookie settings.

* If the above doesn't solve the problem

Please contact us by email with the necessary information.

==============================

<Customer Information>

・Full name (kanji/kana)

- Date of birth (8 digits in the Gregorian calendar)

・Registered email address

・Registered phone number

・Registered address

<Details>

I tried to log in

・Plus member ID starting with E

·email address

・Whether or not you can reset your password [Yes/No] *Please make sure to do this

・The password you entered (please let us know the number of digits and the first and last characters)

- Screenshot of the error screen *Attached

==============================

>>If you are unable to log in, please contact us here

Other questions about "Login"

• Q.
  What is a "Plus member ID"?
• Q.
  I forgot my registration email address/Plus member ID.
• Q.
  I forgot my password.