others

Who should I contact regarding merchandise purchased at the venue?

Official sites and online shopping sites cannot provide guidance or support.

Please fill in the necessary information below and contact us at the 【dedicated address】.

<Note>
Exchanges are not allowed except for returns or defective items.

In the event of any defects in the product, we will generally handle exchanges on the same day at the venue, so please understand.

Please include the artist's name in the subject line.

We will only respond to initial defects or unused items.

If more than 8 days have passed since the purchase, we cannot respond.

Please take a photo using your smartphone camera to identify any defects and attach it to an email.

==========
<Recipient>
info@stardustmusic.co.jp

＜Subject＞

[EBiDAN] Regarding defects in products purchased at the venue

<Main text>
Name (Kanji/Kana)
Contact Information (Email Address)
Live or event name
Purchase Date
Purchased Product Name
- Details of purchased products (size/color/quantity)
Defective Content

<Attachment>
Photos that show defective areas.
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Please be aware that it may take some time to receive a response.

Other questions regarding "Other"

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