Help and Inquiries
-
Q.
Can I get an ID with a name other than my real name?
-
Q.
How many days does it take to get an ID?
-
Q.
Can I register multiple times?
-
Q.
Can minors get ID cards?
-
Q.
I live overseas. Can I get an ID?
-
Q.
What is a "Plus member ID"?
-
Q.
I forgot my registration email address/Plus member ID.
-
Q.
I forgot my password.
-
Q.
I can't log in.
Changes to registered information
-
Q.
What if my email address has changed?
-
Q.
I registered with the wrong name.
-
Q.
I registered with the wrong date of birth and gender.
-
Q.
I changed my smartphone model. Do I need to do anything?
-
Q.
I would like to delete my Plus member ID.
-
Q.
I still receive emails even though I deleted my Plus member ID.
-
Q.
"Privacy Policy" will be displayed.
-
Q.
Can I use content from your site?
-
Q.
Can I use the site's content, CD jacket photos, artist images, audio files, etc. on my personal homepage or in printed materials?
-
Q.
What is the recommended environment?
-
Q.
[iPhone] I can't watch MOVIE.
-
Q.
[Android] I can't watch MOVIE.