Help and Inquiries
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Q.
Can I get an ID with a name other than my real name?
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Q.
How many days does it take to get an ID?
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Q.
Can I register multiple times?
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Q.
Can minors get ID cards?
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Q.
I live overseas. Can I get an ID?
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Q.
What is a "Plus member ID"?
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Q.
I forgot my registration email address/Plus member ID.
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Q.
I forgot my password.
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Q.
I can't log in.
Changes to registered information
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Q.
What if my email address has changed?
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Q.
What if my last name changes?
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Q.
I registered with the wrong name.
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Q.
I registered with the wrong date of birth and gender.
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Q.
I changed my smartphone model. Do I need to do anything?
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Q.
I would like to delete my Plus member ID.
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Q.
I would like to unlink my ID from "EBiDAN Official Site."
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Q.
I still receive emails even though I deleted my Plus member ID.
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Q.
How do I download the official app (EBiDAN OFFICIAL APP)?
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Q.
Can you tell me how to receive e-tickets?
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Q.
If I change my device, can I still use the app?
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Q.
After I reinstalled the app, I can no longer log in.
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Q.
I can't log in to the app.
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Q.
What is fan club collaboration?
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Q.
I would like to unlink my fan club.
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Q.
What is the Favorites feature?
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Q.
Can I use content from your site?
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Q.
Can I use the site's content, CD jacket photos, artist images, audio files, etc. on my personal homepage or in printed materials?
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Q.
What is the Favorite Group setting in the schedule?
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Q.
"Privacy Policy" will be displayed.
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Q.
What is the recommended environment?
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Q.
[iPhone] I can't watch MOVIE.
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Q.
[Android] I can't watch MOVIE.