Changes to registered information

What if my last name changes?

Your registered name (surname) information cannot be changed from My Page.

Please contact us using the details below so we can make the changes after verifying your identity.

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<Required information>

・Your full name as registered (kanji/kana)

・Last name after change (Kanji/Kana)

- Date of birth (8 digits in the Gregorian calendar)

・Registered address

・Registered phone number

・Registered email address

・Plus member ID

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»Click here to inquire about a name change

＜Request＞

Please fill in all necessary information without omission.

Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

Depending on your environment, the email with the above link may not launch.

Please contact us using this [Inquiry Form].

＜Caution＞

We cannot accept name changes that result in the account being held by a different person.

Please note that no changes are permitted even for family members.

Other questions about "Changing registration information"

• Q.
  What if my email address has changed?
• Q.
  I registered with the wrong name.
• Q.
  I registered with the wrong date of birth and gender.
• Q.
  I changed my smartphone model. Do I need to do anything?