Changes to registered information

I registered with the wrong name.

We will only accept corrections if there appears to be a conversion error or obvious typo.

Please contact us by email with the necessary information.

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・Current registered full name (kanji/kana)

・Correct full name (kanji/kana)

・Date of birth (8 digits in the Gregorian calendar)

・Registered email address

・Registered phone number

・Registered address

・Plus member ID starting with E

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>>Click here to inquire about changing your name

Please note that we cannot accept name changes that result in the registration of a different person.

*No changes are permitted even for family members.

Other questions about "Changing registration information"

• Q.
  What if my email address has changed?
• Q.
  I registered with the wrong date of birth and gender.
• Q.
  I changed my smartphone model. Do I need to do anything?