About apps and e-tickets

After I reinstalled the app, I can no longer log in.

In order to prevent unauthorized use of e-tickets, you may only change your device and reinstall the app up to twice a month.

If you exceed the limit, you will be required to go through certain procedures and we may need to check your usage.

If you have received an electronic ticket, please contact Tixplus.

»FAQs about electronic tickets

Contact Ticket Plaza here
Customer Support Hours
Weekdays 11:00-18:00 (excluding weekends and holidays)

*Ticket issuing methods vary depending on the performance and advance sale.

*For details, please check the reception page.

*Please be sure to enter the [performance date and venue name] for which you have won.

Other questions about "Apps and e-tickets"

• Q.
  How do I download the official app (EBiDAN OFFICIAL APP)?
• Q.
  Can you tell me how to receive e-tickets?
• Q.
  If I change my device, can I still use the app?
• Q.
  I can't log in to the app.