About apps and e-tickets

If I change my device, can I still use the app?

Please carry out the following procedure from your new smartphone.


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1. Download and install the app

2. After installation, log in with the ID you used on your old device.

3. Follow the steps for "SMS authentication" and "identity verification procedure" to verify your identity, then log in again.

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＜Notes＞
・To prevent unauthorized use, the app cannot be used on multiple devices.
*One person may use one ID and one device.

・You cannot register telephone numbers such as landlines or IP phones.

- You may change your device or reinstall the app up to twice a month.

・Your registered phone number can be changed up to twice a year.

If you exceed the above maximum number of procedures, you will not be able to perform the procedure yourself.
We will check your usage status.


Please note that it may take some time to confirm your request.


▼Those who have received an electronic ticket

Please contact us using the form below.
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»FAQs about electronic tickets


Customer Support Hours
Weekdays 11:00-18:00 (excluding weekends and holidays)
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*Ticket issuing methods vary depending on the performance and advance sale.
*For details, please check the reception page.
*Please be sure to enter the [performance date and venue name] for which you have won.

Other questions about "Apps and e-tickets"

If the above does not resolve your issue, please contact us using the details below.

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