About logging in

I forgot my password.

[1] Reset your password

TOP page > Login > Forgot your password? Enter your Plus member ID or

Please enter your registered email address and date of birth and press the "Confirm" button.

We will send a "URL for resetting your password" to your registered email address.

Please access the URL in the email and reset your password.

*If 24 hours have passed since you received the email, please go to "Forgot your password?" and follow the procedure again.

*If you do not receive the email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.

[2] If you cannot confirm the above

Please contact us by email below.

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・Full name (kanji/furigana)

・Date of birth (8 digits in the Gregorian calendar)

・Registered email address

・Registered phone number

・Address (prefecture)

・Plus member ID

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>>If you have forgotten your password, please contact us here

Other questions about "Login"

• Q.
  What is a "Plus member ID"?
• Q.
  I forgot my registration email address/Plus member ID.
• Q.
  I can't log in.