[For those who joined in July 2026] Notice of completion of shipment of new member benefits

《New members from July 1st to July 31st, 2026》

We completed shipping out the membership benefits on August 31, 2026 (Monday).

If you do not receive your item by Monday, September 21, 2026, please contact the fan club during the non-delivery period listed below.

■ Eligible recipients

- Membership registration (=payment completion) must be completed between July 1st, 2026 (Wednesday) and July 31st, 2026 (Friday).

■Shipped items

• Membership benefits (original pass case)

・Membership card

*Please be assured that the "23.12-25" printed on your membership card is a design representing "December 25, 2011," the formation date of BULLET TRAIN, and does not indicate your membership expiration date.

Unreceived Item Reporting Period

If you do not receive your item by Monday, September 21st, 2026, please contact us via the inquiry form by Saturday, September 26th.

*For those who contact us on or after September 26, 2026 (Saturday), reshipment will be sent C.O.D. (cash on delivery). Please be aware of this in advance.

*Please also contact us within the above period regarding defective products, etc.

*Due to the effects of the 2026 Kumamoto Earthquake and the August 2026 Chiba Heavy Rains, Yu-Mail service has been temporarily suspended in some areas. For residents of the affected areas, delivery will be made as soon as service resumes. Thank you for your understanding.

▼More details here

2020 Kumamoto Earthquake

Chiba heavy rains in August 2020

Furthermore, we will handle inquiries regarding undelivered mail from residents in the affected areas without setting a deadline.

<How to contact us about non-delivery>

① After logging in, please check your registration information under "MYPAGE".

If your registered address is incorrect, please change it on your My Page. After making the change, please fill in the required information below and contact us via the inquiry form.

・If the name on your home nameplate and the addressee's name are different, the package will be returned due to a "wrong nameplate" reason. If this applies to you, please register "○○ (name on nameplate)" at the end of your address.

②Please fill in the necessary information below and contact us.

・Membership number

• Registered full name (Kanji/Phonetic spelling)

·post code

・Your address (including apartment/room number)

- Presence or absence of a nameplate

- Name on the nameplate (if displayed)

(Please also add "c/o Mr./Ms. [Name]" to the address.)

Contact Us

[Regarding defective bonus items]

Regarding exchanges of bonus items, we will only accept exchanges in cases of significant defects or clear packaging errors.

- Minor scratches, scuffs, etc. that occur during the manufacturing process or minor stains on the back are not considered defects.

[Regarding incomplete packaging]

・While we take the utmost care in shipping and packaging, if you receive a different bonus item, or if there are any missing items, please contact us via the inquiry form.

If you wish to exchange or request any other service, please contact us within one week of receiving the item.

If you do not submit your request within the deadline, we may not be able to assist you.

*We will respond to your inquiries in the order they are received, but please note that it may take up to a week or so for us to get a response.

*Inquiries made on weekends and holidays will be answered from the next business day onwards.

*Even if an inquiry is made just before a holiday, we may not be able to respond until the next business day.

*If there are any errors in the content of your inquiry, our response may be delayed or we may not be able to respond at all.