Information regarding membership benefits and the mailing of membership cards (for those joining in September 2026)

Information regarding membership benefits and membership card delivery (for those who join between September 1st and September 30th,2026)

We will begin sending out membership benefits and membership cards to those who joined in September, starting from the end of October.

■ Eligible recipients

- Those who joined (and completed payment) between September 1st and September 30th, 2026

*For overseas members who wish to receive benefits via mail, please enter your address for an overseas forwarding service in the input form on your My Page within one month of joining.

■Shipped items

• Membership benefits (original pass case)

・Membership card

*Please be assured that the "23.12-25" printed on your membership card is a design representing "December 25, 2011," the formation date of BULLET TRAIN, and does not indicate your membership expiration date.

■ Scheduled shipping date

・2026年10月末より順次発送（予定）

Confirmation and modification of registration details

Please confirm your address and name (with phonetic spelling) by Monday, October 5, 2026.

[About your address]

If you are eligible for shipping, please check your address via "MY Page" → "Member Information Confirmation/Change".

In particular, incomplete address information (missing street number or apartment/room number) can prevent delivery, so please update your address as soon as possible if it is incorrect.

[About printing your membership card]

Your membership card will have your name printed on it based on the phonetic spelling information on your MY page.

We have observed a large number of cases where the surname and given name are duplicated in the surname (phonetic spelling) field.

example)

× Surname: Yamada Taro Given name: Taro

○ Surname: Yamada Given name: Taro

*Please note that you cannot change the phonetic spelling yourself. Please contact us via the inquiry form by Monday, October 5, 2026.

You can still use your membership card even if it has incorrect printing, but please note that you will be responsible for the reissuance fee if you wish to have it reissued.

[Note]

・If you move, be sure to submit a "Change of Address Notification" (available at post offices) to the post office.

Please note that delivery will only be made to the address you have registered.

・We will deliver your order via "Yu-Mail" (Japan Post's mail service). While it will generally be delivered to your mailbox, if it does not fit, it may be delivered directly to you.

If you are not home, a "delivery notice" will be left in your mailbox. Please contact the post office yourself to receive your package.

*If you are unable to receive the package, it will be returned to the fan club, so please be sure to receive it within the specified period.

・We will not re-ship or exchange any items that have been damaged or lost by the customer, or after use. Please handle with care.

[For members residing overseas]

We do not ship directly to overseas addresses, so please register a valid delivery address in Japan or use a forwarding service.

- Customers who joined through the form for overseas members must enter their overseas forwarding service address (the Japanese address to which benefits will be sent) in the input form on their My Page within one month of joining.

▼Overseas Member Shipping Address Input Form

https://secure.plusmember.jp/bullettrain/1/questionnaire/281/71298/

*Please note that our fan club cannot be held responsible for delivery status or any problems related to forwarding when using a forwarding service.